Overview
Salesforce is a hosted enterprise customer platform spanning sales, service, marketing, commerce, data, analytics, collaboration, and industry workflows. Its CRM stores customer records and activities while connected clouds, automation, and reporting support teams across the customer lifecycle. Einstein provides predictive scoring, recommendations, summaries, forecasting, generated sales and service content, and other embedded assistance. Agentforce extends the platform with agents that can use governed business data and perform tasks across workflows. Salesforce is proprietary software sold in editions and add-ons; the available AI features vary by product and license.