Overview
Freshsales is a hosted CRM from Freshworks for sales teams that need contact and account context, lead and deal management, multichannel communication, sales sequences, workflows, reporting, and connected apps. It brings customer and sales information into a shared workspace so representatives can prepare and follow up from one record. Freddy AI adds generative assistance and predictive insights, including contact and account summaries, email and conversation help, lead scoring, and deal insights based on activity and account data. Freshsales is proprietary software with free and paid options, and eligibility for some Freddy capabilities depends on plan and account data.