Overview
Zoho CRM is a hosted sales CRM for managing leads, contacts, accounts, deals, activities, forecasts, workflows, reports, and customer engagement. It supports customization of modules and processes, integrations across the Zoho suite, and connections to external tools through APIs and MCP. Zia provides natural-language assistance, generative email and template writing, record and conversation summaries, workflow and report creation, prediction analytics, recommendations, anomaly detection, data enrichment, and AI agents. Zoho CRM is proprietary software with free and paid editions, and feature availability depends on the edition and configuration.